Return & Refund Policy

Last updated: March 2026

We want you to be completely satisfied with your purchase. If you are not happy with a product, you may return it in accordance with the policy outlined below.

1. Return Eligibility

You may request a return or exchange within 7 days of receiving your order, provided the following conditions are met:

• The item is unused, undamaged, and in its original packaging
• All original tags, labels, accessories, and documentation are intact
• The item is accompanied by the original invoice or proof of purchase
• The item has not been tampered with or altered in any way

2. How to Initiate a Return

To initiate a return, please follow these steps:

• Contact our customer support via phone at 0336-5729474 or through our Contact Us page
• Provide your order number and reason for the return
• Our team will review your request and provide return instructions within 1-2 business days
• Pack the item securely in its original packaging and ship it to the address provided

3. Return Shipping

• Defective or incorrect items: We will arrange free return pickup or reimburse reasonable shipping costs
• Change of mind: The customer is responsible for return shipping costs
• We recommend using a trackable shipping service to ensure safe delivery of the returned item

4. Inspection & Processing

Once we receive your returned item, our quality team will inspect it within 2-3 business days. We will verify:

• The condition of the item matches the reason for return
• All original accessories and packaging are included
• The item falls within the return window

5. Refund Process

Refund Methods

• Easypaisa / JazzCash payments: Refund will be credited back to your wallet within 5-7 business days
• Bank transfer payments: Refund will be processed to your bank account within 7-10 business days
• Cash on Delivery (COD) orders: Refund will be issued via Easypaisa or bank transfer. Please provide your wallet number or account details

6. Exchange Policy

If you wish to exchange an item for a different size, color, or model:

• Exchanges are subject to product availability
• If the replacement item is of higher value, you will be asked to pay the difference
• If the replacement item is of lower value, the difference will be refunded
• Exchange requests must be initiated within the 7-day return window

7. Damaged or Defective Items

If you receive a damaged or defective product:

• Contact us within 48 hours of delivery
• Provide clear photos or videos of the damage
• Do not discard the packaging material until the issue is resolved
• We will arrange a free replacement or full refund at your preference

8. Non-Returnable Items

The following items cannot be returned or exchanged:

• Items purchased during clearance or flash sales (unless defective)
• Opened software, licenses, or digital products
• Items with broken seals or missing serial number stickers
• Products damaged due to misuse, negligence, or unauthorized modifications

9. Contact Us

For any questions regarding returns and refunds, please reach out to us:

• Phone / WhatsApp: 0336-5729474
• Location: Islamabad, Pakistan
• Visit our Contact Us page for more options